tk550 Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") describes how tk550 ("we", "us", "our") collects, stores, processes, and protects personal data provided by or about users ("you", "your") of the tk550 online gaming platform accessible at https://tk550.pro and any associated mobile-optimised pages (collectively, the "Platform").

This Policy applies to all persons who access or use the Platform in any capacity, including registered account holders, casual visitors, and persons who interact with the Platform via mobile devices. By continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

This Policy is incorporated by reference into the tk550 Terms and Conditions. In the event of any conflict between this Policy and the Terms and Conditions regarding data processing matters, this Policy shall prevail. Both documents are available on the Platform and we encourage all users to review them regularly.

2 Information We Collect

tk550 collects several categories of personal data depending on how you interact with the Platform. The table below summarises the main categories, the specific data points within each category, and the purpose for which each category is collected:

Where applicable, tk550 may also collect special category data such as information relevant to a self-exclusion request or a responsible gaming referral. This data is collected only with your explicit consent and is processed solely for the purpose of protecting your welfare on the Platform.

3 How We Use Your Information

tk550 uses the personal data collected from you for the following specific, legitimate purposes only. We do not use your data in ways that are incompatible with these stated purposes without obtaining fresh consent:

• To create and manage your tk550 account, including verifying your identity, age, and eligibility to use the Platform in accordance with our Terms and Conditions.
• To process deposit and withdrawal transactions through your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and to maintain accurate financial records of all account activity.
• To provide customer support services, including responding to account queries, investigating complaints, resolving disputes, and assisting you with any responsible gaming tools you request.
• To ensure the security and integrity of the Platform, including detecting and preventing fraud, money laundering, identity theft, bot activity, and other prohibited conduct as described in our Terms and Conditions.
• To monitor and support responsible gaming activity on your account, including identifying patterns of play that may indicate problem gambling and facilitating the application of any responsible gaming limits or exclusions you have requested.
• To personalise your experience on the Platform, including presenting game recommendations and promotions that are relevant to your account history and preferences, where you have not opted out of such personalisation.
• To comply with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities, retaining records as required by anti-money laundering regulations, and fulfilling reporting obligations under applicable law.

tk550 does not use your personal data for automated decision-making that produces legal or similarly significant effects without providing you with the ability to request human review of the outcome. Where automated processing is used (for example, in real-time fraud screening), the outcome is subject to human oversight before any material action is taken against your account.

4 Legal Basis for Processing

tk550 processes your personal data only where a valid legal basis exists for doing so. The following legal bases apply to the categories of processing described in this Policy:

• Contractual Necessity: Processing your identity data, contact data, financial data, and gameplay data is necessary to perform the contract between you and tk550 — specifically, to provide you with the gaming services, process your transactions, and manage your account.
• Legal Obligation: Retaining transaction records, conducting KYC and age verification, and reporting to competent authorities are required to comply with applicable anti-money laundering, consumer protection, and other regulatory obligations.
• Legitimate Interests: Processing technical data for Platform security, fraud prevention, performance optimisation, and responsible gaming monitoring is based on tk550's legitimate interest in operating a safe and fair gaming environment, provided this interest is not overridden by your fundamental rights and freedoms.
• Consent: Sending promotional communications, personalising Platform content, and placing non-essential cookies on your device are based on your freely given, informed consent, which you may withdraw at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Cookies and Tracking Technologies

tk550 uses cookies and similar tracking technologies to operate core Platform functionality and to improve the user experience. Cookies are small text files stored on your device by your web browser. The following categories of cookies are used on the Platform:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as secure login session management, account authentication, and transaction processing. These cookies cannot be disabled without breaking core Platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised information about how users interact with the Platform, including which pages are visited most frequently and whether users encounter error messages. This data is used exclusively to improve Platform performance and reliability.
• Functionality Cookies: These cookies remember your language preferences and display settings so that the Platform can provide you with a more personalised experience on subsequent visits.
• Targeting and Preference Cookies: These cookies are used, with your consent, to present promotions and game recommendations that are relevant to your account activity and preferences. You may opt out of these cookies at any time without affecting your ability to use the Platform.

You can control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use core Platform features. For instructions on how to manage cookies in your specific browser, refer to your browser's help documentation. tk550 does not currently respond to browser Do Not Track signals, but we respect all consent preferences you set through the Platform's cookie management options.

6 Sharing Your Information

tk550 does not sell your personal data. We share personal data only with the following categories of third parties, and only to the extent strictly necessary for the purpose stated:

• Payment Service Providers: We share financial data with payment processors including bKash, Nagad, Rocket, Upay, and card network operators solely to facilitate deposit and withdrawal transactions you initiate. These providers are bound by their own data protection obligations and are not permitted to use your data for any purpose other than processing the specific transaction.
• Technology and Platform Providers: We share technical data with software vendors and infrastructure providers who host, maintain, and support the Platform under strict data processing agreements that prohibit them from using your data for any independent purpose.
• Regulatory and Law Enforcement Authorities: We may disclose personal data to competent regulatory bodies, law enforcement agencies, or courts of law where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of tk550, its users, or the public. We will notify you of such disclosures where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of tk550's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you via the Platform or by email prior to any such transfer and will ensure that the acquiring entity is bound by data protection obligations no less stringent than those in this Policy.

tk550 does not share your personal data with advertising networks, data brokers, social media platforms, or any other third party for the purpose of targeted advertising without your explicit consent. We do not monetise your personal data.

7 Payment Data and Financial Information

When you make a deposit or request a withdrawal on the tk550 Platform, your payment details are transmitted directly to your chosen payment provider (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) over an SSL-encrypted connection. tk550 does not store your full payment card numbers, mobile banking PINs, or internet banking passwords on its servers. We retain only the transaction reference number, the payment method type, and the transaction amount necessary to maintain your account records and to comply with financial record-keeping obligations.

All deposits and withdrawals on the Platform are processed in Bangladeshi Taka (BDT). tk550 implements transaction monitoring to identify unusual financial activity in accordance with applicable anti-money laundering obligations. Where suspicious activity is identified, tk550 is required by law to file a report with the relevant authority and may be prohibited from notifying the account holder that such a report has been made.

8 Data Retention

tk550 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying applicable legal, regulatory, accounting, and reporting requirements. The following retention periods apply:

• Account Data and Transaction Records: Retained for a minimum of 5 years from the date of account closure or the date of the last transaction, whichever is later, in compliance with applicable financial record-keeping regulations.
• KYC Verification Documents: Retained for a minimum of 5 years from the date of verification or account closure, in compliance with applicable anti-money laundering regulations. Copies of government-issued identity documents are stored in encrypted form.
• Technical and Log Data: Retained for up to 12 months from the date of collection, after which it is either deleted or anonymised so that it can no longer be associated with any individual user. Anonymised aggregate data may be retained indefinitely for Platform performance analysis.

When personal data is no longer required, tk550 will securely delete or anonymise it in accordance with industry-standard data disposal procedures. Where deletion is not immediately practicable due to backup systems, tk550 will isolate the data from further processing until deletion is possible.

9 Security Measures

tk550 implements technical and organisational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform, encryption at rest for sensitive data stored on our servers, role-based access controls that restrict access to personal data to authorised personnel only, regular security assessments and penetration testing of Platform infrastructure, and multi-factor authentication requirements for administrative access to data systems.

Despite these measures, no security system is completely impenetrable. tk550 cannot guarantee the absolute security of data transmitted over the internet or stored on electronic systems. In the event of a data breach that poses a risk to your rights and freedoms, tk550 will notify you without undue delay in accordance with applicable breach notification obligations, providing information about the nature of the breach, the categories of data affected, and the steps tk550 is taking to address it.

10 Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by tk550. To exercise any of these rights, please submit a written request to [email protected]. tk550 will respond to all verified requests within a reasonable timeframe and will not charge a fee for the first request submitted in any 12-month period:

• Right of Access: You have the right to obtain confirmation of whether tk550 holds personal data about you and, if so, to receive a copy of that data along with information about the purposes for which it is processed, the categories of data held, and the recipients with whom it has been shared.
• Right of Rectification: You have the right to request that tk550 correct any inaccurate personal data held about you without undue delay. You also have the right to have incomplete data completed, including by providing a supplementary statement.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent on which processing was based, or where the processing is unlawful. This right is subject to limitations where retention is required by applicable law.
• Right to Restriction: You have the right to request that tk550 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data, where processing is unlawful but you prefer restriction to erasure, or where you have objected to processing pending verification of tk550's legitimate grounds.
• Right to Data Portability: You have the right to receive a copy of your personal data that you provided to tk550 in a structured, commonly used, and machine-readable format, and to have that data transmitted directly to another controller where technically feasible.
• Right to Object: You have the right to object at any time to the processing of your personal data based on tk550's legitimate interests, including profiling for personalisation purposes. You also have an absolute right to object to the use of your personal data for direct marketing purposes, and tk550 will cease such processing immediately upon receiving your objection.

tk550 may need to verify your identity before processing any data rights request to ensure that personal data is not disclosed to an unauthorised person. We will inform you if we are unable to fulfil a request, along with the reasons for the limitation. If you are not satisfied with our response, you have the right to raise the matter with the appropriate supervisory authority.

11 Children's Privacy

The tk550 Platform is strictly intended for adults aged 21 years and above. tk550 does not knowingly collect, solicit, or process personal data from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process, and accounts found to belong to persons under 21 will be immediately closed in accordance with our Terms and Conditions.

If tk550 becomes aware that personal data has been collected from a person under 21 years of age, it will take immediate steps to delete that data and close the associated account. If you believe that tk550 may have inadvertently collected data from a person under 21, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

12 Third-Party Links

The Platform may contain references to third-party payment providers such as bKash, Nagad, Rocket, and Upay, whose own services are governed by their respective privacy policies. tk550 is not responsible for the data practices of any third-party service provider, and we encourage you to review the privacy policies of any payment provider or external service you interact with in connection with your use of the Platform. tk550 does not endorse or make any representations about the privacy or security practices of any third-party provider.

13 Marketing Communications

tk550 may send you promotional communications about bonuses, new games, sports betting markets, and seasonal promotions relevant to the Bangladesh market — including events such as BPL, IPL, T20 World Cup, and Eid or Pohela Boishakh special offers — where you have provided your consent to receive such communications at the time of account registration or subsequently through your account settings.

You may withdraw your consent to receive marketing communications at any time by updating your communication preferences in your account settings or by contacting [email protected] with a request to be removed from all marketing lists. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to withdrawal, and will not affect your ability to continue using the Platform or to receive transactional and account-related communications that are necessary for the operation of your account.

14 Changes to This Privacy Policy

tk550 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. The most current version of this Policy will always be available on this page, identified by the effective date shown at the top. Where a material change is made to this Policy, tk550 will use reasonable endeavours to notify registered account holders by publishing a notice on the Platform or by sending a communication to the email address associated with your account.

Your continued use of the Platform following the publication of any amendment to this Policy constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you must stop using the Platform and may request account closure by contacting [email protected]. We encourage you to review this page periodically to stay informed about how tk550 protects your personal information.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which tk550 handles your personal data, please contact our support team. We are committed to addressing all privacy enquiries promptly and transparently.

Email: [email protected]